PRIVACY NOTICE

Introduction

This is the privacy notice for Cuttlestones Limited & Wolverhampton Auction Rooms Ltd. This notice details how we use any personal information we collect about you when you use this website and any services provided by Cuttlestones Limited and Wolverhampton Auction Rooms Ltd.

Please note we respect your privacy and will not sell or make available in any way the personal information we collect from you except where we have expressly gained your consent via written authorisation either in letter or email format.

 

What information is held by Cuttlestones

We collect information about you when you register with us to use our services and this includes online valuations, bidding at any of our sales (in person or online) or selling items through us. We also collect information when you voluntarily complete any surveys or pass on feedback. The information we hold will include:

Name and Address

Telephone number (s)

Email addresses

Financial information pertaining to lots bought and sold at auction BUT NOT specific card or transaction details

Previous valuations for sale, insurance, probate, family division, inheritance tax or open market.

CCTV recordings – This information is collected with your consent, as it is vital to do so for the performance of contract; for Cuttlestones Limited and Wolverhampton Auction Rooms Ltd business interests, CCTV, and for compliance with legal obligations.

 

How information may be used

We collect information about you to process your consignment for auction sale, process your valuation, manage your account and to contact you by post, email or telephone to tell you about any other products and services we believe may be of interest to you. In processing your information, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies, HMRC and other third parties as required to by law.

Valuation information will be stored for future reference for an indefinite period with legitimate interest as the information may have an impact on the value or future value of an item. If you do not wish for us to retain this information please contact us via post or email to confirm this. Our email is office@cuttlestones.co.uk or write to Cuttlestones Limited, Pinfold Lane, Penkridge, Stafford, ST19 5AP.

Security

In order to ensure your information is secure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we hold. There however can be no guarantee the security of any data you enclose online. You accept the inherent security implications of dealing on-line through the internet and will not hold us responsible for any breach of security unless we have been negligent or in wilful default.

Marketing

We would like to send you information about products and services that we feel may be of interest to you. If you have registered or sold items with us we will if required contact you via email, post or telephone. If you do not wish to be contacted please confirm this via email or post.

Access to your information and correction

You have the right to request a copy of the information we hold about you. If you wish to receive this information please email or write to us to confirm. Our aim is to ensure the information we do hold about you is accurate and up to date. You may ask us to correct or remove any information you feel is inaccurate.

Cookies and Internet Protocol (IP) logging

When you visit our website, our server will record your computer’s IP address (this is the unique numerical address given to each and every computer connected to the internet) and the time and duration of your visit. When you submit a form on our website it will record the IP address and time.

This website uses cookies, a piece of data that may be stored on your computer when you visit a website. Our website will store cookies on your computer; these cookies store internet log information and visitor behaviour information.

Cookies and your IP address will be used to track the pages you visit on our website. We will use this information to analyse the way our site is used and navigated and to administer and improve the site. We will not use the information for any other purpose. You may disable the cookies in your internet browser without affecting your use of our website. However in a few cases some of our website features may not function as a result. For further details visit www.allaboutcookies.org

Other websites

Our websites contain links to other websites. This Privacy Notice only applies to Cuttlestones Limited and Wolverhampton Auction Rooms Ltd and this website. Please ensure you read other websites own Privacy Notices.

Changes to our Privacy Notice

We keep our privacy notice under regular review and we will place any updates on this webpage.

Contact

If you have any questions please contact us via email at office@cuttlestones.co.uk or by telephone on 01785 714905

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